Cancellation and Refund

1. What you are buying

A like is a credit that lets you reach out to one person. Likes are added to your account immediately after a successful payment, and are used the moment you send a like. They are a digital product, delivered at once, with nothing shipped.

2. Cancelling

There is no subscription to cancel on this website. You buy likes when you want them, and you are never charged again unless you choose to buy more. You can stop using Breathaway at any time, and you can delete your account from Settings in the app or from our delete your account page.

If you bought likes inside the iOS or Android app, that purchase is handled by Apple or Google. Cancellations and refunds for those follow the store’s own policies, through your App Store or Google Play account.

3. Refunds

Because likes are delivered instantly and can be used straight away, purchases are final once the likes appear in your account. That applies whether or not you go on to use them: we cannot refund likes you bought and did not send, or buy them back from you, and changing your mind is not a reason for a refund.

We will, however, refund you in these cases:

• You were charged but the likes never arrived. We will add the likes or refund you in full.
• You were charged more than once for the same purchase. We refund the duplicate.
• The payment failed but money left your account. This usually reverses by itself within a few working days. If it does not, tell us and we will chase it.
• You were charged for something you did not do. Write to us and we will investigate.

Likes you have already sent cannot be refunded either, including a like that is withdrawn before the other person responds, and a like that is never returned. Unused likes expire after the period shown at the time of purchase, and expired likes are not refundable.

4. How to ask for a refund

Email hello@breathaway.app from the address on your account, or write to us from our contact page. Please include the phone number on your Breathaway account, the payment reference or order id from your bank or payment provider, the amount and the date, and a line about what went wrong.

Please write to us within 7 days of the payment, so we can still check it against the payment provider’s records.

5. How long it takes

We reply to refund requests within 2 working days. If a refund is due, we start it within 2 working days of agreeing it, and it is returned to the original payment method. Your bank or card issuer then takes its own time to show it, usually 5–7 working days, and sometimes longer for international cards.

6. If something is wrong

If you think a charge is a mistake, please talk to us before raising a dispute with your bank. It is almost always faster, and we would rather fix it ourselves. You can reach us at hello@breathaway.app.

Nothing in this policy affects any rights you have under consumer law that cannot be set aside by agreement.